Terms & Conditions – Ultimate Transport 123
Carrier Liability and Limits
The carrier is responsible only for direct physical damage noted on the Bill of Lading at delivery. The maximum amount that may be paid for any approved claim is limited by the carrier’s insurance. Damage must be clearly written on the Bill of Lading at the time of delivery; otherwise, it cannot be considered. The carrier does not cover loss caused by natural conditions, mechanical issues that existed before motorcycle transport, or anything placed inside the vehicle by the customer. Interior belongings are not insured. Situations outside the carrier’s control include weather, vandalism, road incidents, or customer preparation issues such as leaks or loose parts.
Delivery Timing and Routing
Pickup and delivery dates are estimates and may change due to factors encountered during transport. These changes can occur because of road conditions, traffic, limited access to certain streets, or weather concerns. The carrier selects the route that provides safe movement of the vehicle, and this route may change if needed.
These factors may affect timing:
- Road work or closures
- Weather changes
- Delays during loading or unloading
If the truck cannot safely reach the exact pickup or delivery address, the carrier may request a nearby meeting point. Timing adjustments may also occur if the customer is unavailable at the scheduled time. The carrier completes delivery as close as possible to the stated address when safety and access allow.
Payment Responsibilities
The shipper and consignee are both responsible for all fees related to the transport. Payment must be completed according to the shipping agreement made at booking. Claims or concerns cannot be used to delay or reduce payment. All charges must be paid before the carrier is required to release the vehicle. Incorrect information provided by the customer may result in added fees. This may include inaccurate vehicle details, wrong addresses, or missed appointments. Return trips caused by unavailability can also create extra costs.
Unsuccessful Delivery and Storage Terms
If the carrier cannot complete delivery for reasons not caused by the carrier, the vehicle may be moved to a storage facility at the customer’s cost. This applies when the customer is unavailable, the address is incorrect, or the location cannot be accessed safely by the truck. The carrier will attempt contact before placing the vehicle into storage. Delivery may fail when the customer does not respond, refuses a meeting point, or provides an address that is unsafe for transport equipment. Once the vehicle enters storage, it will not be released until all charges are paid.
Carrier Lien and Right to Hold Vehicle
The carrier holds a general lien on the vehicle until all unpaid charges are resolved. This includes car shipping cost, storage costs, added handling fees, and any expenses linked to legal or collection actions. The vehicle will not be released until the full balance is paid. A lien may also apply when the customer gives incorrect information that results in extra work or delays. If payment is not completed, the carrier may refuse delivery and hold the vehicle until the balance is cleared. Additional charges may apply for administrative tasks related to non-payment.
Unclaimed or Refused Vehicles
If the customer refuses delivery or fails to claim the vehicle, the carrier may place it in storage or take lawful steps to recover charges. Written notice will be sent to the most recent address provided by the customer. If the vehicle remains unclaimed after the notice period, the carrier may begin a legal sale process to recover outstanding costs. Vehicles may be considered unclaimed when the customer does not respond, refuses delivery, fails to pay required charges, or repeatedly misses scheduled appointments.
Claims Filing Requirements
A written claim must be filed with the carrier if the vehicle arrives with new exterior damage. The customer must inspect the vehicle at delivery and note all new damage on the Bill of Lading. Damage not recorded at that time cannot be accepted.
Required steps include:
- Inspecting the vehicle at delivery
- Writing any new damage on the Bill of Lading
- Sending the claim within the allowed time
Claims must be filed within nine months of delivery. Legal action must begin within two years and one day after the carrier issues written denial of the claim. Claims for delays, personal belongings, pre-existing issues, or mechanical problems are not accepted.
Shipper Responsibilities and Legal Authority
The shipper confirms that they own the vehicle or have permission to transport it. The shipper must prepare the vehicle properly, remove personal items, and ensure the vehicle can be loaded safely. The carrier is not responsible for belongings left inside the vehicle. The shipper must provide correct contact details, accurate addresses, and truthful information about the vehicle. Failure to do so may result in additional charges. The shipper agrees to cover costs caused by items left inside the vehicle, inaccurate information, or issues linked to vehicle condition such as leaks or loose parts.